The service outage we were experiencing yesterday appears to be resolved. We have tested the service and find we are able to log in both inside the library and off-site.
The error code being received was "Library
patron
account not valid. Error code: 10060." If you continue to receive this error, or if you receive a different
error code, please let us know.
If you missed a hold due to this service outage, we can work with OverDrive to replace your hold. This is what they've let us know we should do:
1. Have the patron (you) place a hold again on the title. This will put you at the bottom of the queue.
2. Email reference (at) neill-lib.org with your name, library card number, and the title. We will then ask OverDrive to move you back to being number one on the list.
If you have any questions, or if you experience any other problems with OverDrive, please let us know right away.
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