Neill Public Library's user experience project that began in late January in the midst of
winter is now starting to reach its spring time fruition (see updates #1 and #2). With approximately 20 NPL staff members
serving on 8 different committees, the process has been focusing on all corners
of the library. Now we are ready to
share some early findings and results from some of our projects!
Board
Books
We explored arranging the board books in alphabetical order, but concluded that board books are best selected in person- and our board book bins are a popular, user friendly destination for our youngest patrons. So we decided not to make any changes on that front.
We explored arranging the board books in alphabetical order, but concluded that board books are best selected in person- and our board book bins are a popular, user friendly destination for our youngest patrons. So we decided not to make any changes on that front.
Children’s picture books with CDs
Our “Caterpillar” rack that holds picture books that with accompanying CDs is now organized in alphabetical order, making the perfect book easier to find by both staff and patrons.
Our “Caterpillar” rack that holds picture books that with accompanying CDs is now organized in alphabetical order, making the perfect book easier to find by both staff and patrons.
Service Point Data Gathering
Data was collected over several weeks at both the reference and circulation desks to better understand the kinds of questions patrons asked and where. The data collected confirmed that over 60% of the time, each desk answers questions that pertain specific to their station. Information collected also demonstrated the improvements around our new reference desk and the benefits of its central location.
Data was collected over several weeks at both the reference and circulation desks to better understand the kinds of questions patrons asked and where. The data collected confirmed that over 60% of the time, each desk answers questions that pertain specific to their station. Information collected also demonstrated the improvements around our new reference desk and the benefits of its central location.
Visual Design/Branding
Over a dozen graphic designers in our community generously donated their time, submitting logo and branding proposals. We’ve finalized our selections and look forward to sharing our new logo and color palette with you soon.
Over a dozen graphic designers in our community generously donated their time, submitting logo and branding proposals. We’ve finalized our selections and look forward to sharing our new logo and color palette with you soon.
Space Use Analysis
We completed hourly scans of the entire library to determine the ways in which the library is used most and when. The concrete findings are that NPL is a place where patrons come to do things that they often could do at home, but choose to do at the library- things like reading, computer usage, and socializing. This leads us to look at how to better utilize several spaces in the library, and we’re starting to look at some improved seating and computer use options.
We completed hourly scans of the entire library to determine the ways in which the library is used most and when. The concrete findings are that NPL is a place where patrons come to do things that they often could do at home, but choose to do at the library- things like reading, computer usage, and socializing. This leads us to look at how to better utilize several spaces in the library, and we’re starting to look at some improved seating and computer use options.
No comments:
Post a Comment